Delete account and data

Delete from the app

1. Open English Engage: Inglés Fácil.
2. Enter Profile.
3. Select Delete account.
4. Confirm the action when the app requests it.

Upon confirmation, the app attempts to delete your associated progress and authentication account. It also cleans local session data on the device.

Request deletion without the app

If you can't access the app, send a request to support@edosoft.app from the email associated with your account, indicating:

• You want to delete your English Engage: Inglés Fácil account.
• The email or provider used to log in, if you remember it.
• The platform used: Android, iOS or both.

We may request additional reasonable information to verify that the request applies to the account holder.

Data that is deleted

• Authentication account associated with the app, when the platform allows it.
• Synchronized progress: level, objective, completed lessons, exercises, listening, vocabulary, saved errors, streak and statistics.
• Local session and learning data on the device when deletion is done from the app.

Data that may be retained

We may retain limited information for the period necessary for legal obligation, security, fraud prevention, aggregated technical records, temporary backup copies or management of purchases and subscriptions.

Purchases, billing, refunds, and subscriptions are handled by Apple or Google. To cancel an active subscription, you must do so from your App Store or Google Play account.

Deadlines

Verified requests are processed within a reasonable time frame and, where GDPR applies, typically within one month. Some backups or technical records may take longer to disappear permanently due to vendor retention cycles.