Privacy Policy

1. Responsible and contact

English Engage: Inglés Fácil is an educational application to learn English. The person responsible for the treatment is the owner of the service indicated in the Legal notice.

For privacy, data protection or account deletion queries, write to support@edosoft.app.

2. Data that we can process

Depending on the features you use, the app may process these categories of data:

• Account details: user ID, email, display name, sign-in provider, and session status when using Google Sign-In, Sign in with Apple, or anonymous access.
• Learning data: level, learning objective, lessons completed, grammar, listening and vocabulary progress, answers, results, saved errors, streak and statistics.
• Purchase details: subscription or access status Premium, product purchased, purchasing platform and data necessary to restore purchases. We do not receive your complete bank card details.
• Technical and diagnostic data: technical identifiers, IP address, user agent, device model, operating system, app version, language, usage events, media requests, performance, errors and crash logs.
• Communications: messages you send us for support, including your email and the information necessary to respond or resolve incidents.

We do not request precise location or sell personal data. If the app displays permissions or SDKs that are not used for an active feature, they will be reviewed for data minimization.

3. Purposes

• Create, authenticate and maintain your account.
• Save and sync your progress between devices.
• Customize routes, lessons, exercises, listening, vocabulary and statistics.
• Manage Premium access, purchases, subscriptions and purchase restoration.
• Send functional or support communications related to the app.
• Measure stability, performance, and aggregate usage to fix bugs and improve service.
• Protect the security of the app, prevent abuse and comply with legal obligations.

4. Legal basis

When the GDPR or other similar regulations are applicable, we process data on these bases: execution of the requested service, consent when necessary, legitimate interest in maintaining a secure and functional app, and compliance with legal obligations.

5. Suppliers and third parties

We use providers that provide services necessary to operate the app:

• Firebase and Google Cloud: authentication, Firestore, remote configuration, analytics, messaging and fault diagnosis. More information at Firebase Privacy and Security.
• Google Sign-In: Login with Google account. More information in the Google Privacy Policy.
• Apple: Sign in with Apple, App Store, in-app purchases and subscriptions in iOS. More information in the Apple Privacy Policy.
• Google Play: distribution, integrated purchases and subscriptions in Android. More information in the Google Play terms.
• Cloudflare: Listening public web hosting and security, CDN, content delivery and media storage using Cloudflare R2. More information in the Cloudflare Privacy Policy.

These providers may act as independent managers or managers depending on the specific service and their own conditions.

6. Data sharing

We do not sell your personal data. We only share data when it is necessary to operate the app, provide support, process purchases, protect the security of the service, or comply with a legal obligation.

7. International transfers

Some providers may process data outside your country or the European Economic Area. When applicable, the guarantees provided for by applicable regulations will be applied, such as standard contractual clauses, adequacy decisions or other recognized mechanisms.

In the case of Cloudflare R2, the European media configuration refers to the storage of multimedia objects. The delivery, security and diagnosis of the service may involve technical records processed by Cloudflare in accordance with its applicable conditions and guarantees.

8. Conservation and disposal

We retain data as long as you maintain an account or as long as it is necessary to provide the service, resolve incidents, comply with legal obligations or protect rights. Local data may remain on your device until you sign out, delete your account, delete the app, or wipe data on your device.

You can delete your account from the app or request it from the registration page account deletion. Deleting the account deletes the authentication profile and associated progress in our active systems, except for data that must be retained for legal obligation, security, fraud prevention or purchase management.

9. Your rights

Depending on your country or region, you may have the right to access, rectify, export, limit or oppose the processing of your data, withdraw consent or request deletion. To exercise these rights, write to support@edosoft.app.

If you are in Spain or the European Union, you can also file a complaint with the competent supervisory authority, including the Spanish Data Protection Agency.

10. Minors

The app is not specifically aimed at children under 13 years of age. In Spain, minors under 14 years of age need authorization from their mothers, fathers or guardians to process their personal data. If you believe that we have processed a minor's data without sufficient authorization, contact us to review it and delete the information where appropriate.

11. Security

We apply reasonable measures to protect information, including providing security controls, access rules and secure communications when the platform allows it. No system is completely foolproof, so we cannot guarantee absolute security.

12. Changes

We may update this policy to reflect changes in the app, providers or regulations. We will publish the current version on this page with the last updated date.